1) First Order: Must be prepaid using a Cashiers
Check, Money Order, or Credit Card (Major cards accepted). Following
orders may pay for COD or other terms depending on an established
credit or credit reporting agency approval. This process may
take from 7 to 10 business days. Minimum purchase $350.00
2) Payment Terms: Will only be authorized after
a review of the company and/or personal credit; prior to approval
SONEC will only accept credit cards or cash on delivery purchases
until credit is extended. (A $25.00 processing fee is required
for processing a credit application) Fee will be added to first
order if approved. . By signing the application you authorize
SONEC to verify your credit report through different reporting
agencies.
3) Claims: In the event of any damages to products
caused during shipping, notify SONEC’S Customer Service
Dept at 1-800-547-2368 ext. 117 within seven business days of
receiving damaged goods.
4) Samples: Samples will be shipped at retail
list prices plus freight charges.
5) Drop Shipment: SONEC will drop shipments
of any order under your name at no additional cost. (some
restrictions may apply).
6) Wholesale Purchases: The minimum purchase
amount is $150.00 per re-order. In the event the order is less
than $150.00, a $10.00 service charge will be added to the invoice.
Florida Customers must present a copy of a resale tax Certificate
to avoid Florida State Tax (7% sales tax will add to the order).
7) Buy-Back Program: applies only to stand-up
displays, will be subject to a 20% Re-Stocking fee + Shipping
cost. Pre-paid orders may be housed in our facilities, as a
courtesy, for a maximum of 20 days. After 20 days, there will
be a $50.00 fee monthly applied to the order. Seasonal items
do not qualify for the Buy-Back Program. We assume no responsibility
for orders not claimed within 90 days. All returns must be in
original container and resalable condition No return on special
orders items. A picture must be provided in order to get approval
within 30 days.
8) Shipping: Please allow 2 to 3 business days
(Mon-Fri 8AM-6PM EST) for your orders to be packed. We generally
Ship via UPS Ground, and trucking company. SONEC is not responsible
for delays caused by any carrier handling Our shipments.
9) Rush Orders: There will be a minimum $10.00
handling fee (Per $500.00) added to the invoice.
10) Credit Card Payments: Every customer must
fill out and sign the front of the New Customer Application
form, accepting the started conditions before any transaction
may take place. The client understands that unless otherwise
stated SONEC will process that particular credit card for future
transactions unless specified by the client. It is the Client’s
responsibility to provide SONEC with correct and accurate information
including correct credit card’s billing address. Please
notify your Sales Representative in the event of any change
to this particular account.
11) Return Checks: There will be a $25.00 service
charge added to any returned checks. Clients with returned checks
will be limited to pre-paid orders only. SONEC will present
check again Via Electronic Funds Transfer (ETF).
12) Credit Request: Customers requesting credit
terms with SONEC will be evaluated on a case by case basis in
SONEC’S absolute discretion using all major Credit Reporting
Agencies. SONEC’S decision to approve credit will depend
on their credit score, their credit history, the length of time
they have been in business, credit references and PayDex Index
Score (Dunn & Bradstreet). We do Equifax E-Reporting.
13) Merchandise Return: No returns are accepted.
In the event COD boxes are returned, a 25% restocking fee will
be added to the invoice as will the price of any damaged or
missing merchandise. In addition, to that client’s credit
status will be limited to pre-paid orders only. *
14) Electronic Funds Transfer (EFT): Customer
authorizes SONEC to charge the credit card(s) detailed on the
application or perform an EFT Transaction (check payment received
via fax or mail will be considered an authorization to perform
such transaction for any pre-paid or past due invoices.
SONEC reserves the right to issue and/or
terminate credit privileges to any of its clients. Failure
to make timely payments will result in the termination of
said Client’s credit with SONEC. SONEC
is not responsible for any damages caused as a result of incorrectly
handling or misusing any of its products. In the event a customer
refuses to pay for merchandise received, SONEC
reserves the right to charge the maximum penalty. Terms include
but are not limited to a 1.5% charge per month for the total
amount owed on any past due accounts including cost of collections,
attorney’s fees, and court costs, whether or not suit
is filed. In the event suit is filed, venue will be Dade County
Florida.
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